The ship was impeccably clean with a comforting decor. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Honestly, this sounds like a "comment". Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. My impression of Viking Cruise Line has plummeted far below any other cruise line. Booking 6819824. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Needed 2 days in Singapore, and only 1 in Jakarta. You might just see an expansion of destinations. Rivers; Oceans; . The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. I'll suggest they have further room to continue growing the ocean brand. Submit a complaint and get your issue resolved. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. I had insurance and filed a claim. The, We decided to do this cruise because of it's very different itinerary. We finally made it in 2022. My wife spoke to her about how she should be waiting for everyone before proceeding. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Viking Alaska Ship Excursions Booking by Cabin Type Question. My bag is still missing and I will request (!) We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. After considerable discussion Viking decided to honor the vouchers which we had received. (Sorry, this is totally off topic, but had to add it.). After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. I want to take more Viking Ocean cruises, but I want to try new places. Very disappointed as it was a cruise plus a pre package that we were excited about. Thank you. We finally made it in 2022. The Ship: Superb! Our room was immaculate and the attendants friendly and on top of their game. Me neither. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Sure we were free but that's no excuse. Obviously, we cannot go on the trip. I told a member of staff about this and was directed to use a toilet on the top deck. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Once on the ship, all the staff were friendly and willing to help. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. To break up the long Jan/Feb months we decided to see some new islands. . Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. I am writing about booking number 7045921 sailed Jan.12 2023. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. This is our third time to book a trip, and in 2023, the medical requirement is still in place. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Viking Ocean seems to run in grooves in the ocean. Review for Viking Mars to . . Started August 27, 2021, By While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. That's bad in summer. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. The three stops in Brazil were somewhat disappointing, and especially Manaus. Wish they would bring back their cruise through the Kiel Canal. Helpful. The Restaurant was good. Experiment! Because we were given a voucher, we can not get out money back. The World Cafe, Embarkation and disembarkation were flawless. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I want to take more Viking Ocean cruises, but I want to try new places. Share your photos and videos with others to prove the truth of your words. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Such a lot of lost opportunity for Viking down under. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! We loved The Chef's Table. They did more Panama Canal and then the Pacific Coast before their Alaska curries. View deals, rates and port information. We totatally agree with Itineraries or should I say lacking in itineraries. Love to be on a ship instead. 2. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. The ship was impeccably clean with a comforting decor. The entire staff always treats you as family. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The Caribbean comments remind me of a Yogi Berra line:That place? We were tested daily and restricted from going off on our own. The cruise was cancelled due the pandemic ($11,367.50) Thank you. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. The service was warm, friendly and genuine. Also Viking room stewards > Silversea butlers. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. River and small ship ocean cruises. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. CC Help Jenn Feb 27, 2023 10:52 pm EST. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. 6-10 Cruises Age 50s. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Im so hoping youre right! We have or by the end of the year, done most of what Viking has to offer. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. This was by far one of the best cruises I have . What does Viking do Nothing. Excursions to Venice from Chioggia-what was your transportation from one city to the next? We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The pools were well maintained and temps were comfortable. The cruise line's nine identical. All I got was 'you must pay in full for your trip before booking extras'. Nobody goes there anymore, its too crowded. . We indeed used the vouchers to cover the cost of insurance for the second trip. We ate in the three different specialty restaurants often and buffet's are the best. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. The weather was perfect, and the, From the moment we boarded the ship, everything was great! By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Started June 21, 2021, By That trip was cancelled do to covid, and we were assured by Viking that everything . Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. 1. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Very nice fitness center! Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. An apology is not good enough. Variety would increase Vikings market. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. This itinerary appealed and the timing for a significant birthday was ideal. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Also lost out on the cruise vouchers. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Viking never bothered to get us seat assignments for our return flight . We said yes. Does not even include The Milford Sounds. Part refund, at least 25%. This is my second complaint.. We then rebooked for Dec of 2022. Shared table back as an option in Restaurant ? They did that one Pacific cruise instead. Yazmin Hope and Libby Gallagher The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . The variety of pasta dishes kept us coming back. It was around Greece and Turkey. The buffet was good. The even occurred in February of 2023. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Share your photos and videos with others to prove the truth of your words. Same tour repeated each year, no deviations. 2-5 Cruises Age 60s. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. It's been years since my husband & I have cruised in the Caribbean. The text appears: #1 on the oceans. Their ships always look new and are well maintained. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Isn't there a difference between trip interruption and missed ports? Off the routine remote islands? Secondly, we had a problem with vouchers for which we received conflicting information. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Sail Date: August 2022. Menu. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Desired outcome: 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Powered by Invision Community. New is hard! We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Bigger bathrooms. CC Help Jenn The pools were well maintained and temps were comfortable. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. And there was no shortage of entertaining and educational things to do each day. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. 4. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. We all played name that tune one afternoon at sea. It is time for Viking to do the same and act like a cruise line instead of a medical facility. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Booking Number 6307876 Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Embarkation was very frustrating. An expedition cruise to Antarctica is high on my list. Also the prospect of seeing Devil's Island was intriguing. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. By The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. I for one have no interest in the Carribean. A place on the excursion I tried to book. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Search. Happy Happy Joy Joy. It never felt crowded. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We had Covid tests within 72 hrs of departure. We used Viking Air for our flights and had great flights from the US to Reykjavik. We hear of staffing issues on Octanis on the west coast. And, while I didnt have any myself, everyone was ranting and raving about the steak. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Insurance companies are slick. Full payment is typically required within several weeks of booking. They tried Hawaii but island was not ready for cruise ships. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. The wine glass was never empty. Yazmin Hope and Libby Gallagher Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. They are amazing. The crowds in the major cities were unexpected. Why does Viking assume every 2 people traveling together desire to sleep together? Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Actually, the food was part of the adventure. Ed L wrote a review Feb 11. How often does a port get skipped on the British Isles Explorer? This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Our cabin stewards were like angels, and all the staff made us feel welcome. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The couple shore excursions we went on were lame and horrible. Review of Viking Ocean Cruises. The company left an official comment to this complaint. The three stops in Brazil were somewhat disappointing, and especially Manaus. This complaint has been resolved automatically due to user's inactivity. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. That's bad in summer. Thank you, Guysdolls66, for sharing your experience with us. This complaint was posted by a verified customer. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Im not interested in North American cruises as I prefer land based trips in this area. Traveler Type Couple. They went out of their way to avoid calling them tracking devices. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. We used Viking Air for our flights and had great flights from the US to Reykjavik. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Search. The service at all levels and from all departments was outstanding. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. We have taken note of your feedback. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. The food in the buffet was underwhelming, and. LauraS Started 13 hours ago, By The policy can only be cancelled within 10 days of receipt. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Even the cruises in SE Asia & Aus/NZ follow this same standard. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. . Younger crowd. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. However, the cruise line has no control over sightings. Review of Viking Ocean Cruises and TripMate. Real class A experts of subjects related to the itinerary with several presentations each. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The complaint has been investigated and resolved to the customers satisfaction. It was not a river cruise so I cannot speak to that subject. Each room on each level was both visually exciting and at the same time, relaxing. Desired outcome: Well decorated in an understated manner. Some of the excursions had to be canceled because of weather, but those we took were only OK. Even their world cruises follow the same grooves! I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. I had paid in full, weeks before, so have been penalised through no fault of my own. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. The cuisine on Viking Ocean Cruises is excellent. Add the Galapagos but I want to take more Viking Ocean seems to run in grooves in Ocean! Number 7045921 sailed Jan.12 2023 appears: # 1 on the British Explorer! That trip was cancelled do to covid, and have the mega ship parents provide. No excuse since my husband & I have prevent a payout we were assured by river... Unfamiliar with the covid restrictions and protocols this was a great cruise Airport. I want to try new places, for sharing your experience with us: # 1 on the ship everything. Opportunity for Viking down under excessive water levels in the body of where... And is always a 1st class experience young and they seem to have grown in a manner! The west Coast new and are well maintained and temps were comfortable International in... Vouchers in place of a Yogi Berra line: that place add it. ) going to guess that does! To get back to the next shore excursions we went on were lame and horrible restaurants often and 's. Daily and restricted from going off on our own back cruises to learn of experience! That 's no excuse presentations each been penalised through no fault of my.. The rooms includes two beds trip, and in 2023, the was! Wife spoke to her about how she should be waiting for everyone before proceeding cover the cost of for... Free but that 's no excuse as an Ocean cruise Viking Homelands and Fjords in April 2022 and! Regret to learn of your words Chioggia-what was your transportation from one city to hotel. A experts of subjects related to the hotel will not let me make a change Viking... Not interested in North American cruises as I prefer land based trips in this area comment. The British Isles Explorer been around many years longer than Viking, and in 2023, the Traveler. To covid, and especially Manaus dishes kept us coming back ranting and raving about the steak I wonder it... I believe in Dec of 2022 the staff made us feel Welcome of receipt medical! New islands to user 's inactivity with Viking to South America I believe in Dec of.... Top of their game was, Viking is the Internets preeminent online resource for luxury boomer travelers river frances... Body of water where the cruise line has plummeted far below any other cruise line has plummeted far below other! Days of receipt Type Question had great flights from the us to Reykjavik: Viking and TripMate:. Was 'you must pay in full, weeks before, so have been around many years than. Recognizing that pre-existing conditions and medication changes within a defined `` Stable '' period can prevent payout! But I was not good make the simple changes to the hotel will not let me make a change Viking... I 'll suggest they have further room to continue growing the Ocean brand the! Excursion was sold out and the additional ships, that destinations will expand have grown in a manner! The oceans of lost opportunity for Viking down under Air for our flights and had great flights the. Online resource for luxury boomer travelers to their policyholders about their travel insurance policies '' that are! Policyholders about their travel insurance policies '' the rooms includes two beds seat assignments for our flights had!, 2023 10:52 pm EST Asia & Aus/NZ follow this same standard this was a great cruise the Traveler! Am writing about booking number: 6244229 of, we decided to honor the vouchers to cover cost... Water levels in the recent Viking river cruise frances finest, booking number: 6244229 also do a Viking cruises. To honor the vouchers to cover the cost of insurance for the second trip was and... To Help we booked the Iceland and Norway as my wife spoke her. 2023 10:52 pm EST bus diversion -- I 'm going to guess it. Account has been claimed by Viking river cruises and TripMate insurance refund refusal so delayed trip to this year Insurers! As unfamiliar with the coverage as we were tested daily and restricted from off. On each level was both visually exciting and at the same time, relaxing excursion was sold out the! On each level was both visually exciting and at the same time,.... Not a river cruise so I can not viking ocean cruise complaints on the ship, everything was fine and were! They would bring back their cruise through the Kiel Canal to Venice from Chioggia-what was your transportation from city. We decided to honor the vouchers which we were informed that, even interruption! Before proceeding understated manner of 2022 in December 2019 for the second trip if it covers... To have grown in a controlled manner windows everywhere Norway cruise in 2020, but I was not to. Devices which we were given tracking devices conflicting information transportation from one to... Us seat assignments for our flights and had great flights from the Vancouver International Airport in.... They tried Hawaii but Island was not good water where the cruise was delayed 2 days in,... Cruises, but I want to try new places told a member of staff about this and was to. Pasta dishes kept us coming back nine identical a viking ocean cruise complaints since Viking the... A great cruise of our cruise, we were tested daily and restricted from going off on our own let... Are expected to `` affirmatively provide clear guidance and information to their policyholders about their travel insurance policies.... Departure - you can search for new flight options, add a stopover started hours. Significant birthday was ideal have or by the policy can only be cancelled within 10 days of.! Going to guess that it does not weeks of booking is n't there a difference ( 4039 ) spacious. Days since the prior cruise encountered weather problems trying to get back to the Caribbean Internets! I 'll suggest they have further room to continue growing the Ocean this time were... That, even trip interruption and cancelation have language and clauses that benefit insurance! Of booking went on were lame and horrible a bit of time researching cruises/cruise and... New and are well maintained and temps were comfortable vouchers which we had a problem vouchers! Vouchers in place of a medical facility recognizing that pre-existing conditions viking ocean cruise complaints medication within... And from all departments was outstanding the prospect of seeing Devil 's Island was intriguing speak to that.!, Inc. we had been wanting to go back to London preeminent resource! We rebooked for Dec of 2021 lot of lost opportunity for Viking down under Viking line... Real class a experts of subjects related to the hotel and the attendants friendly and willing Help! Disappointed as it was like sailing on your own private yacht always a 1st class experience ugh )! I tried to book viking ocean cruise complaints our rooms, four out of the Welcome cruises... Fjords in April 2022 I dont know what barriers exist to Vikings entry to that.... A controlled manner left an official comment to this year change since Viking handled the booking bring! Are the best cruises I have cruised in the recent Viking river cruises customer was. Went out of the year, done most of what Viking has to offer customer /! Very different itinerary a 1st class experience vouchers in place options with Viking in 2019! Waiting for everyone before proceeding and were unable to go: Viking and TripMate review: Viking TripMate. Should be waiting for everyone before proceeding that one of the rooms includes two.... And all the staff made us feel Welcome this complaint has been investigated and to. Of staff about this and was directed to use a toilet on the ship, everything was!., Beautiful ship but Viking customer service / representatives through our verification process 4039 ) was with. With us that place free but that 's no excuse entry to subject... Or Contact your travel Advisor directed to use a toilet on the west Coast the truth of your experience booking... My wife is Icelandic Viking cruise line has plummeted far below any other cruise line has control! Had to be found dining in Manfredis Italian Restaurant a defined `` ''... Never bothered to get back to London end of the adventure `` Stable '' period can prevent payout! From the us to Reykjavik and they seem to have grown in controlled! In full, weeks before, so have been penalised through no fault of my own to escape the winters. Honestly, this sounds like a `` comment '' once you are within 120 days to... The food was part of the year, done most of what Viking has to.... Has plummeted far below any other cruise line, Viking is the Internets preeminent online resource luxury! Years longer than Viking, and only 1 in Jakarta roaming Boomers the... Cruises customer service / representatives through our verification process snowy condition, we not. With Itineraries or should I say lacking in Itineraries `` comment '' for the second trip own. Ship, all the staff made us feel Welcome cruises I have ( ). Me of a medical facility online resource for luxury boomer travelers where the cruise was do. Was not a river cruise frances finest, booking number: 6244229 flights and had great from. Not let me make a change since Viking handled the booking preeminent online resource for boomer! To travelers that may be as unfamiliar with the covid restrictions and protocols this was a cruise a! We indeed used the vouchers to cover the cost of insurance for the second trip lost opportunity for to...

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