@Emily - In this case, you obviously can't drive, but I very much agree with you. This might not seem like a big deal at first, but having the ability to control the temperature in your immediate area is greatly appreciated. Ur blog lost all but ur making money so kiddos. Your submission has been received! There are several lighting options around the seat one standalone lamp, a small push-out reading light, an overhead light and some ambient lighting under the ottoman. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received UA is absolutely one of the worst US airlines when it comes to food service, FA, cleanliness, aging air craft..etc. Im a fan of Polaris seats personally I think theyre roughly on par with reverse herringbone seats, as I dont have a strong preference one way or another. Well not too long ago Domestic First was not offered separate boarding. Sometimes it's good and other's it pretty bad, the pasta being too hard to cut with a fork. Meals like this will continue until someone with decision-making powers becomes embarrassed. As I alluded to at the top of this review, if you have flown any other widebody aircraft with United Polaris business class recently, what youll see (and feel) on the 777-200 will be entirely consistent with that. FYI Domestic Flights are not called Polaris. Why are you claiming this is a Polaris Business Class review? @Ben - Regarding UA's boarding practices, not only is the pre-boarding out of control, it seems unenforced as well. I fly 140 flights a year and have been excited about my first 787 flightever. Signing up with Executive Traveller only takes a second and lets you In what year are living ? You have direct aisle access from every seat, a large flat bed, good IFE, and the seats are set up in a way that you don't look directly at anyone when sitting normally?? Business Class Flights to Newark Liberty Airport (EWR) from $298 - KAYAK EWR Find Business Class Flights to Newark Liberty Airport Seattle (SEA) Newark Fri 3/24 Fri 3/31 Search hundreds of travel sites at once for deals on business class flights to Newark Liberty Airport It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. So have you been in Frankfurt this week, possibly?? Ur truly a dividing person. As you are often flying to Germany who knows. In Y you can get a full row of seats and service is commensurate with the price of the ticket. Theyre simply United First. This is still a domestic flight. Thanlks for the review. I know the flight attendant felt very bad and brought out the snack basket as well, asking if there were any Kosher options in it. Alaska . LHR has some good lounges especially T3 of you're a OW FF and want to do a lounge run. Seats include flat beds and comfortable, though probably the least comfortable in the United longhaul fleet. However, a few of this aircraft type will still operate using United's ancient "bunk style" 8-seat-wide business class seating arrangement up front. Economy Premium economy Business class First class. . United first class food is junk Theres a second USB port next to a small recess beneath the video screen, providing an additional spot to charge your smartphone or tablet while they sit snugly out of your way. While I appreciate Bens review, Im not carrying a grudge and am very optimistic to what Ill experience when we go on this trip. Most travelers likely focus on the in-flight experience when booking United Polaris. Please view our advertising policy page for additional details about our partners. Next week, business takes me to the MSP area and yes I am driving. Worse food ever. Coming back we flew a 757 with the newish recliner seats. My dog's food has to taste better. Get the world's best flight deals delivered daily. The chicken was definitely dry, but the flavor was okay. With an average speed of 6.2mbps for downloads and 0.13mbps for uploads, it was more than sufficient for email and web browsing. Not at all what you describe. My visit happened during the morning peak so the lounge was at full capacity - however you could still find a seat if you looked around. Outboard gate agent horrible as we stood in group 2 line as paid First Class (Yes, honey, the upgrade cleared ;-) ) All airlines have a lot that Great article. They did a full Delta One service and had the HNL SkyClub stocked and filled with excellent staff. You'll get a massive video screen with loads of movies, TV shows, and audio selections. But thanks for replying. The only airlines that UA could beat was Lufthansa. My wife and I pre-ordered the Japanese meal as to avoid being served Golden Corral quality American food. If you haven't booked a flight yet, you'll need to enter the flight details for the flight you're expecting to book. As for the overseas carriers, I have flown many in Business Class and coach, it would not be fair to compare them to the pathetic service received on UA. Not once was "From the Flight Deck", energized. I'm invariably 1A or 1K where you have a LABELLED overhead locker for your seat, whereas centre seats row 1+2 Polaris have no overhead locker due to the crew rest area above. Either the designing chef, or the caterers, but I'm guessing the crew, have put together a combination that will never function in culinary terms. ahead of the most premium cabin? The 757 lavatory is showing its age, but was clean and included Sunday Riley face mist and hand creme as well as a garment groom (like an instant cleaner) from Murchison-Hume. I usually/often fly coach, and paying almost $4,000 for these 18 hour long flights well, it was a huge decision and a treat for me to pull the trigger on. I have flown by Polaris business class - their food was the worst when compared to Qatar, Emirates, Air France, Turkish and Swiss (all business class). So I still struggle to see the context of highlighting this observation. About your comment that United is the "only airline where you really feel like a second class passenger when flying in the forward most cabin," when flying business class recently on Aeromexico, they insisted that business group passengers board last. Usually Id say that serving two meals on a 7.5 hour redeye is an overkill, but after the dinner service I sure was hungry. Who are the competitors? The catering companies are in even worse shape. For breakfast they only had oatmeal with fruit, fruit bowl, and croissant, which I thought was fine. In addition, the food service was very disappointing, no menu card provided and not much snack options. The chicken dish out of HNL to GUM was unbelievably bad. Drinks and dinner were served shortly after takeoff. United has the Guam market to the mainland sown-up. KAYAK searches hundreds of . While I dont think 6 hours is THAT long to go without eating, I do think its rotten of UA to not provide meals. On my phone it looked like you were served a hospital bland meal of poached chicken. During the pandemic, meal service on flights between Newark and Los Angeles/San Francisco is condensed to a single tray service, including: I ordered the Thai chicken, which was a very tasty dish with a delicious coconut ginger sauce and a nice spice. He published over 2,000 articles on The Points Guy and can now be found regularly writing for NerdWallet, Forbes Advisor, AwardWallet, and CNBC Select. As part of the "departure-to-landing experience for intercontinental travelers," this United Polaris product includes a new business class seat on most aircraft, improved in-flight bedding, pajamas on ultra-long flights, premium in-flight dining and a new network of premium lounges. If youve forgotten your password, simply enter your email address Lol. Unless you hate Hawaii, of course. The beef itself wasn't bad, but the serving size was pathetically small, about 2/3 the size of your chicken. United sucks, but Delta still best. Congrats. Mind blowing? It never ceases to amaze me quite how awful the US legacy carriers are! I wanted to go to sleep, it was a 10pm flight. United does a really good job with their ground operations here in Honolulu. I'm 6ft so Flew in a 777 with the Polaris seating going. Did United sell you a domestic First or Polaris class ticket? I can get to Europe in less time. All airlines have less crew than they did 2 years ago. The boarding process for flight number 372 to San Francisco, My first impressions of the Polaris business class seeats on the United 777-200. That said, even that made up place is better than the Trainwreck that is BER ( possibly the most un German entity in existence). The seat width is a comfortable 23 inches and the pitch is 75-78 inches. Just horrible. It was breakfast, and it was worse than the quarantine meals I got at Guam's Dunsit Thai Resort hotel. These are arranged in a staggered 1-1-1 configuration, each with direct aisle access. This is being political and bias. Plastic yes so you can hang onto cup and sip right until take off and so cabin crew dont have to do a glass collection prior to take off. As Southwest Airlines has terminated operating from Newark Airport, JetBlue had took over the slots. Ironically, corporate did this to save money and I wonder how that's worked out for them? Yes, United's service is bad and the inflight meal is disgusting -- no argument there, but you don't have to make up things just to make United look worse than it actually is. Since Uniteds flagship Polaris Lounge at San Francisco is only available to international travellers, we visited the United Club lounge, located on Terminal 3. OkAGREE completely. I paid $3,875 for a r/t Guam (GUM) to Milwaukee (MKE). Lunch was served after takeoff. Honolulu, HI (HNL) San Francisco, CA (SFO) Sadly, I have not been in Germany this week. Even when in "Oceanic" mode, some old United pilots would turn on their High Freq channels, and it was glorious to listen to. Disgusting just as your experience proved. Its not that much better though. How can you cancel or reschedule your United business flight? And reality ( 1800 ) night. OkAGREE completely. Paul, who could not have been nicer, said "we have one extra fried rice entree", and he gave me that. United business class limited Saks Fifth Avenue bedding. Will miss the @united #globalfirstlounge at #ord. That being said, the business class seat on . None of this aircraft type has been retrofitted with the new Polaris seats, and there's currently no indication that United is planning to retrofit these aircraft. 80 PlusPoints from United discount economy (fare classes S, T, L, K, and G). Business Class Flights from United States to Newark Liberty Airport. Here's what you need to know about the airport experience. Onward and downward! If possible bring your own snacks or buy a sandwich or salad. United has revamped their business class seat with the help of Zodiac, and it has received great reviews. Therefore I always like to board last. I have traveled business class in other airlines like KLM and their service was far far better. Sure, there are elites but not that many. Its good to see you finally review United a bit more. Both stink. 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