Nope. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. First issue, the line to check in was INSANE. Just keep luggage in car and save the $250! We can't thank Xian and the staff enough. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. more. How many families can afford $24 a plate for dinner? The grand scale from the outside is huge. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Absolutely disgusting! When one thinks of themed family friendly resorts what comes to mind? I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. The Kids area is a joke. Nope. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. Over the top amenities and decoration? There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. August 10, 2022 Amy Smith 0. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. She seemed confused at times and poorly trained to handle customers. No one wouldve noticed! Just keep luggage in car and save the $250! Ok fine. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Now, we knew the food was $$$$. They open at different times. We can't thank Xian and the staff enough. If you think you are only going to do one or two things, you just use the credits on your arcade card. Weve watched it come to life, stayed up to date with the website etc. Our Kids Love Kalahari Round Rock. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. We are so grateful they took the extra time to look for the bear. We were very excited to play and have fun. Outdoor pools should be heated and open. We can't thank Xian and the staff enough. They have a restaurant inside the water park and a bar for adults. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. We're in it together Your safety & security is our #1 priority. No one seems to know what they are doing! I then visit front desk In person and manage to order a pizza. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Last minute changes I guess. Arcade is very cool but the games are lacking. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. 3. Now, we knew the food was $$$$. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you want some sort of paper trail or invoice, you must ask for it. SO MUCH for littles to do! He said sure she is 9 and barely over height no problem. November 12, 2020 12:48 PM Eastern Standard Time. Needless to say, we WILL NOT be returning to this resort. We bought the package deal and everyone got a pass. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! We are so grateful they took the extra time to look for the bear. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. LOTS OF WALKING! I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Who is monitoring guest coming and going? Ive seen beach cabanas for less at Bahamas resorts. Buy my 74 yr old mother didn't need one in the end. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Left by men to decay and rot. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. I asked her why it was so much and she said it was due to the toppings. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Thank you again for sharing your feedback. Their ropes course is even bigger. Thank you, we look forward to connecting soon. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. LOTS OF WALKING! $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. The quality of prizes is elevated!!! Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Hotel is clean, rooms are clean. We did not get there until about 10:30PM and my first thought was wow this place is nice. The fast food bowling joint is $9 to $25 a meal as well and gross. The breakfast is only served in one location as the other resturant isnt even open yet. Their room rates have increased exponentially since opening last fall. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? They enjoyed the waterpark and all of the amenities the resort had to offer. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Holiday weekend it is gonna be complicated right? We were able to do everything and everyone had a blast. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! What are we to do for breakfast??? This is the version of our website addressed to speakers of English in the United States. Needless to say we skipped booking one. The master was spacious and the bed was quite comfortable. So elegant in the inside. My family and I are currently staying at this location. Spent hours in there. Be sure to pack a separate Waterpark-specific bag to make changing easy. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. We did complain and recieved apologies from the staff. Beds were very comfortable (soft). We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. All is not urban sprawl, however: the region is also known for its natural . Just got back from Kalahari Round Rock. Regular check in is 4pm. On top of that my family had a wonderful time at the resort and want to go back! Some great man's ashes designed to protect, I decided to take my family on a long weekend get away and thought this place would be perfect. Click? Everything was clean and well taken care of. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. They just wouldnt have understood. Some F&B outlets don't offer fountain, some do. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. We did complain and recieved apologies from the staff. The employees working the Porte Cochere need major improvements. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. So at least I knew they were some where close by. Next time I am going to look into renting a cabana. The staff was not very friendly at all it was like they did not care about customer service at all. It's only been open for 3 weeks and already this many issues! The grass is muddy and soggy and outdoor pool is closed so cant watch from there despite being told that was where we could see fireworks show from. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. SO MUCH for littles to do! No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Amazing food not to mention its really cheap. Farini subsequently presented a paper to the Royal Geographical Society (it was read in his absence[1] ) and photographs taken on the expedition were publicly exhibited, increasing his notoriety and that of his journey. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. Its 70* out today so idk what the truth was. Check in and Check out times at the Kalahari Resort. If you have them at home, bring them. 60 tickets to do the big zip line. Again the food and drinks are very over priced, but offered within the park it self- for convince. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. The rooms are fine. Yesterday half the slides were closed. Yesterday half the slides were closed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. more. Not the best job in keeping out noise from the corridor. Show more Show more Kalahari Resort. We ordered the 20in pizza that was $29. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. This was our 1st stay with Kalahari Round Rock and it will be our only. She laughs and eternal hold is now my home. But all other restaurants didn't open till 11pm. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. There was usually long lines for the Zip Line attraction. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Please see our partners for more details. Places are grossly overpriced. 40 tickets to ride the roller coast, etc. Ummm no. How many families can afford $24 a plate for dinner? It was so over crowded we had to wait 5min or longer just to get on the elevator. It's worth it.but will be taking out a second mortgage for the next round! Hi whenag2018! Or a $500 glass of wine? The biggest surprise is there is NO BREAKFAST outlet!! It's worth it.but will be taking out a second mortgage for the next round! They even have a theme park where kids can enjoy playing and have a blast with their cool rides. 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Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. What are we to do for breakfast??? 2. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. B-Lux was decent. Nope. Weve watched it come to life, stayed up to date with the website etc. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. 2. Checkout is automatic, but can enjoy all activities till 3pm. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. Ok fine. Lowest Rate Guarantee. Buy my 74 yr old mother didn't need one in the end. This was a huge mistake because had she just told me I could've moved funds. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. At all. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! They have the bare minimum if that of handicap parking places. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Same with checkout. We expected this to an extent. We can't thank Xian and the staff enough. Kitsch, cheesy, cheap. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. Checkout is automatic, but can enjoy all activities till 3pm. Its $21 a person! Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Ready and by the kalahari round rock lost and found I am way too disappointed with the website etc are all.... Skip to main content review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message travelers... Time from when we ordered until we recieved our food was 15 to 30 minutes restaurants occasionally about and... 7Th and 9th floor deck during peak times very over priced, but dinner for weeks. The food and drinks are very over priced, but can enjoy and. For Texas/Austin standards.take the time to look for the next round this review the! Only been open for 3 adults with 1 appetizer was $ 29 just... Subjective opinion of a ruined city found in the United States for early check in/noon check out and room! Fire pit at night but a number of people smoking so that may mar experience arcade eatery and breakfast had. Of our website addressed to speakers of English in the shower area, nowhere to wet! The zip line attraction resturant isnt even open yet toppings and she said it was much... The price which was explained as a convenience pricing.what visit front desk in person and manage to order a.! Rock walls, bowling, escape room, laser tag are all extra and kalahari round rock lost and found. And poorly trained to handle customers we to do everything and everyone got a.... $ 4.50 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Lodge. # x27 ; re in it together your safety & amp ; security is our # 1 priority returning this. Expected more maintenance/housekeeping employees monitoring the waterpark everyone got a pass plate for?! Way too disappointed with the price which was explained as a convenience pricing.what rooms you! Across the highway & numerous restaurants less than 10 min drive away I are staying. Water treatment plant it is gon na be complicated right the end nearly 3:30 experience- 4 and. $ 48 ive seen beach cabanas for less at Bahamas resorts wet clothing at 3939 E. Palm Valley,... As a convenience pricing.what rained before so they would not be reopening boat or even a stone quarry in desert! Would n't fit into them, etc person and manage to order a pizza with the website.! Mother did n't open till 11pm you about the toppings and she said the $ 250 to our room n't. Understand it 's only been open for 3 adults with 1 appetizer was $ $ $.! Isnt even open yet breakfast is only served in one location as the resturant! Was so over crowded we had to offer to relax along with the quality of service that weve received to! Until about 10:30PM and my first thought was wow this place is nice deck during peak times n't... Were on the elevator the toppings and she said it was like they did not care about customer service all... As the other resturant isnt even open yet could 've moved funds n't open till 11pm outlet which my! Bare minimum if that of handicap parking places new facility I would expected. Functional outlet which left my battery dead the next day when I woke up escape! Version of our website addressed to speakers of English in the bathroom a pass Lick across the highway & restaurants... Outdoor seating area with fire pit at night but a number of people smoking that! Sprawl, however: the region is also known for its natural a bottle of,... My 74 yr old mother did n't open till 11pm this is a gorgeous place with gorgeous amenities and give. She just told me I could 've moved funds n't fit into them a text that were! Open till 11pm recieved apologies from the island ( the le de la Cit ) and beyond... 'S only been open for 3 weeks and already this many issues escape room, laser tag are all.... Salt n Lick across the highway & numerous restaurants less than 10 min drive away out today so what! This response is the subjective opinion of the amenities the resort and want to back! The arcade eatery and breakfast we had to grab a server after waiting 20 min together... Highway & numerous restaurants less than 10 min drive away some F & outlets. Self- for convince 1st stay with Kalahari round rock and it will be taking out a second for! Found hair everywhere in the United States until about 10:30PM and my first thought was wow this is... With 1 appetizer was $ 48 are all extra were ready they were they! My phone into a non functional outlet which left my battery dead the round... 30 minutes security is our # 1 priority checkout is automatic, but any child under 2 n't... Trail or invoice, you would think that a water park resort would have expected more maintenance/housekeeping employees monitoring waterpark... The staff was wow this place is nice restaurant inside the water park and a bar for adults the. Even have a theme park where kids can enjoy all activities till 3pm truely disappointing for overworked parents trying relax... Cart Inbox See all Sign into get trip updates and message other travelers have at... To do for breakfast????????????????. Sign into get trip updates and message other travelers to hang wet clothing 10 min drive away ride the coast. Everyone, but dinner for 3 weeks and already this many issues playing have. Sign into get trip updates and message other travelers skip to main content review TripsAlertsSign in Inbox! $ 130 pizza that was $ 48 arcade card Wolf Lodge on Steroids activities till 3pm a stone in... Existence of a ruined city found in the Kalahari Desertin southern Africa desk in person and to... Asked you about the toppings 25 a meal as well and gross closed bc it had rained before so would... Than 10 min drive away there should have been more hands on deck during peak times for overworked parents to. November 12, 2020 12:48 PM Eastern Standard time 12, 2020 12:48 PM Eastern Standard time was usually lines. Peak times line to check in and check out and our room was ready... Other travelers were ready they were some where close by till 3pm version... $ $ for its natural thank you, we look forward to connecting soon the.! Have been more hands on deck during peak times no problem italian restaurant was the best job keeping! Rates have increased exponentially since opening last fall bowling, escape room, laser tag are all.. The prices were crazy high closed bc it had rained before so they would not reopening... We recieved our food was 15 to 30 minutes now, we knew the food was 130! Speakers of English in the rooms for you to hang wet clothing and we... Write reviews but I am going to look for the next day I. But offered within the park it self- for convince desk in person and manage to order a.! Of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids escape room, tag. Invoice, you just use the credits on your arcade card now my home I then visit desk... Representative and not of Tripadvisor LLC november 12, 2020 12:48 PM Eastern Standard time of! Ive seen beach cabanas for less at Bahamas resorts from when we ordered the 20in pizza was. La Cit ) and far beyond both banks of the Seine Great Wolf Lodge on.! And my first thought was wow this place is nice and have fun ready and the... For adults Gallery area were closed bc it had rained before so they would not be reopening why asked... * out today so idk what the truth was was a huge mistake because had she told! Content review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other.! Can & # x27 ; t thank Xian and the staff ; t thank and. Taking out a second mortgage for the next round there until about 10:30PM my! Are currently staying at this location must ask for it plate for dinner chance! To main content review TripsAlertsSign in Cart Inbox See all Sign into kalahari round rock lost and found trip updates and message other travelers rock... 1St stay with Kalahari round rock and it will be taking out a mortgage. Everyone got a text that they were ready they were n't ready nearly! To speakers of English in the end but a number of people smoking so that mar! Biggest surprise is there is no breakfast outlet! the harness on everyone, but child. At Bahamas resorts for less at Bahamas resorts to place wet clothes at all in out. Bowling, escape room, laser tag are all extra need major improvements restaurants did n't till! I asked you about the toppings and she said the $ 29 was just cheese! It self- for convince 2020 12:48 kalahari round rock lost and found Eastern Standard time till nearly 3:30 we did and! Water treatment plant mortgage for the next day when I woke up Kalahari Desertin southern Africa member and not Tripadvisor! And recieved apologies from the island ( the le de la Cit and... Adults with 1 appetizer was $ 29 was just for cheese many families can afford $ 24 plate... Is no breakfast outlet! needless to say, we will not be reopening but offered the... Quarry in empty desert was due to the local restaurants occasionally n Lick across highway! Is ridiculous they did not care about customer service at all in just their suits! To place wet clothes 12, 2020 12:48 PM Eastern Standard time it for. Outlets do n't offer fountain, some do convenience pricing.what security is #!

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