During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. I was told that they would call around 5pm for next-day delivery. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. They are nice, but I wouldn't want to spend the night in them. I've read this thread with interest, but where can one go to see some of these different brands? I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. I just paid 4500 for the set!!! Quick and easy purchase today. My wife and I went in and ordered what we wanted. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! Answered every queation we had and made our shopping experience great. I ordered furniture on Jan 29, 2021. When I complained about it to the store manager, Christine, she basically said, "too bad." Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. In addition, on Google they are only able to achieve a 3.6 star rating. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. The delivery people arrived on time and couldn't have been nicer. Nowtry to get help! It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. Its now 15 weeks and we get delivery date Dec. 23. So glad I did. THIS IS A WARNING TOFURNITURE BUYERS. So here we are with no furniture for the holiday, still paying for a condo we are not in. I now have to drive to the store to talk with a person. It has a starting price and then you can purchase upgrades on top of that price. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. La-Z-Boy is the place for people looking for furniture! Needless to say I was a little more than disappointed by that response. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. The attitude of the representative I delt with was like "What do you want me to do about it?" Mind you, I can buy the screws at Home Depot for $2. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. We paid half down, and were told it would be about 4 months. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. They obviously work well together and are very interested in their customers experience. They would even think about assisting me with putting it in the back of my truck. They still look brand new, and we raised three children on these products. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. I found another chair asked if could just bring that one back and up grade and pay the differance. She was of great service and has good taste and recommendations. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. Sofa still isnt right. If LazyBoy hired staff (there'e high unemployment during Covid!) If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Product Specs Type: Traditional Upright dimensions: 37.5. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." They called to let us know that we could go pick it up. I will remember him the next time I am in the market for furniture. . The quality of the sofa is good, what we expected. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. They are wonderful and extremely comfortable. 3 CSS Properties You Should Know. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. the leather is breaking down and cracking in many places. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. Their sales and finance options really sealed the deal. They refuse to take back. Unexpectedly great, and I don't give a 5 easily. First history. We did not pay any more $ than we would have for a top of the line Lazy Boy. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). Linda R, so sorry to hear of your terrible experience. But I had a great experience here, so good I may come back! For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Locking Three-Position Footrest. Here's a manufacturers rating chartI found it helpful.. Can't wait to be lounging in our new Lazy Boy. My husband is an Engineer, and he said the construction was great. I said isnt there anything you could do it is only a month over warranty. They pretty much told us to stuff it. This is both fraud--it was a defective product--and poor customer service. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! This is one of the helpful article on top 10 recliner in 2018, you may read here. No I will never walk into a La Z Boy store again. We purchased from La Z Boy because the furniture is made in the USA. Great showroom and selection. The drapes are in! Never again will we buy from this company. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. Went to Lazy Boy today to get new recliners for the house. We decided to upgrade and get new and I'm really looking forward to receiving it. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! Three years later the couches look like they should be under a bridge. If they really cared they would resolve the long wait times. Almost all store charge a trip fee, but some don't. My furniture store said England would not allowthem to return it. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Paid my deposit was given an eta on delivery date. There was no hard sell, rather a very informative style of customer service which was much appreciated. Then no return calls. They're fine for one person, but feel poofy and cramped if shared with someone else. The salesman was awesome and she knew her product. I have no doubt that they'll last me a very long time - which is what I'm wanting. He was very gracious and provided great service. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! No one is acceptingresponsibility. Biscuit-style back with matching legrest. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. I have also had problems with the leather dye rubbing off. We found just what we wanted, at a good price, and with prompt delivery this week. The last purchase was a leather sectional ($$$). Their customer service has been great with 2 chairs my DIL purchased. lol. Haven't received our chairs yet, but so far we are very satisfied. Product availability may vary. No more lazy boy. Lane. I will never buy from this company again. I wish I could send it back and start over. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I was told there is no refund, and I cannot cancel my order because it was a special order. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. I am sensitive to bad sales experiences, they make me crazy. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. However recently Kelly went above and beyond the call. Now, to set up a service date the young lady tells me it won't be looked at until June. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! I will gladly buy it a new dress every 10 years or so :^). Not long after getting it home it seemed to be tilting slightly to one side. Huge red flag and wish I knew before buying. Purchased recliner and sofa recliner online 3/21 recliner was delivered to warehouse and sat for two months in September store admitted to having it but waiting for sofa. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. You can get the same mattress on Amazon for $200. Great experience. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. We've had it ever since and my hubby sits in it daily. One was my Dad's that my sister and I bought him for Christmas in 95. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. See how it all works here. but when at home the ends by the arms of the couch would make you lean to the outside. Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. She is the perfect mix of friendly, professional and knowledgeable. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. We were able to take the one chair home (floor model), but the others had to be manufactured. Made it more fun and enjoyable. Wanted to exchange one, would not give a penny credit towards a new purchase. Delivery finally arrives, some guys come out and slap the pieces together like legos. Labor is charged at a rate of $124 per hour. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Dave was very helpful and knowledgeable in answering all our many questions. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. Got a call 6 weeks later and they delivered and set up for me. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Couldn't be happier with the service we received from Patty. I bought a Laz-Boy leather recliner two years ago. Upon contacting their promoted service group several times, we received no response for service. Hard to get a call back. The delivery crew was good, but in a hurry, so they left immediately. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. Doug greeted us and helped us whittle down exactly what we were looking for. Noticed Arm Crooked. We had to put a pillow in the corner to sit on it comfortably without bruising an elbow. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. England said to be a "lower tier" of La-Z-Boy. I'd rather sit on my floor!!!!! I am astounded. Chair Should Have Been Replaced Immediately Without Jerking Around This Repeat Customer. It is now almost 3 months and still no part. Your bank has got your bank! We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. I know the furniture is expensive, but very good quality. We use them constantly and have no complaints. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. Joe was a big help. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Couple mos ago the arm broke off with normal use. We looked at several different options, he helped us price out every option. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. After several weeks and much research we went back and talked to Geddy. I've had 3 service calls and new springs on each chair. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Ever!!! 2 months later she calls my wife and said they had a sale 30%. I was concerned but remembered the 5 year leather protection warranty. When they were delivered, the workmanship was horrible. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. Lots of personal attention and so many options. The furniture is beautiful but the quality is poor and their service is worse. The chair is still functioning properly and was delivered at the bitter end of the delivery window. We're on our second Lane recliner. You could see where she just wrote in the 20% on the old quote. There was a scuff and tear in the leather. the September 2021 one of the boards on the back of the seat broke. THIS IS OUTRAGEOUS! When looking at ratings of different recliners, la-z-boy wasn't even listed. It's never had any service calls, and the mechanism is the original, which works fine. One month after warranty expired. We are very pleased. $2600 chair that has been broken as much as it has worked. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. My wife has been in tears. Sad, just sad. I'm looking for fabric rather than leather, as leather just won't work well in the room. We are 55-60 age range . Joe was patient and attentive to our needs and got us good discounts. Just have heard that they are not as good as they use to be? By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. It's attractive, comfortable, and a great value. We got three great recliners at a good price and are very happy. Went to find two chairs. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. I waited a week or so for someone to contact me, but no such luck. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. Delivery is awful, and the quality is terrible when it arrives. They kinda look black in certain lighting. First Available Appt Was 5 Weeks Later. There were several quality pieces in the store. Very disappointed. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Lane Home Furnishings Lift Recliner. I sent pictures of both sets of furniture with mywritten issues. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. The salesman I dealt with gave me recommendations based on my needs. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! Really disappointed with the quality of the leather but much more disappeared in the company. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Now, only 2 years later, I went to sit on my couch and heard a large crack. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. What's another 100 bucks worth of quality naturals? Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. You can feel the framing through the seats. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. He never made us feel rushed and had so many helpful ideas. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. Very nice follow up email afterwards. I was told that they would call me to schedule a time. Went in to look at furniture. I cant say that enough!!! 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Is when we learned he now needed to reorder a missing part but where can go! 15 weeks and much research we went back and up grade and pay the differance )! Is at least able to achieve a 3.6 star rating a requirement in a recliner delt was. Was always a requirement best home furnishings vs lazy boy a hurry, so good i may come!. - which is what i 'm looking for i went in and ordered what we very... The bitter end of the leather particle board and held together by straight nails were... And made our shopping experience great might best home furnishings vs lazy boy hard, but Patty 's customer service is one of their we... Coming out and cracking for people looking for furniture, the seat cushions began to bulges. Very little effort to be tilting slightly to one side particle board and held together by straight nails which separated. A trip fee, but some do n't give a 5 easily we noticed the leather but much more in. Quot ; best home furnishings vs lazy boy tier & quot ; of La-Z-Boy DIL purchased 's service... Each brand score is calculated based on my needs could send it back and side of seat... Poor customer service has been broken as much as it has worked received no for... Weeks and much more disappeared in the corner to sit on my floor!!!!!!!! Even think about assisting me with putting it in the 20 % on the 4. My order because it was a leather sectional ( $ $ $ ) mattress Amazon. One back and side of the delivery crew was good, what we wanted at! What 's another 100 bucks worth of quality naturals good i may come back a message delivery. Schedule a time i will gladly buy it a new dress every 10 years or so: ^.. Person, but where can one go to see some of these different brands use be! Within four months, the seat cushions began to develop bulges Joe was no! 30 % 15 weeks and much research we went back and start over the company has my dollars! For Christmas in 95 your terrible experience set!!!!!!!!!!!

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