THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. 28 days is pretty standard. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Click on it. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. Just under four months all up. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. In 2017, the airline lost US$67.2 million. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. In this tab, you only need to enter your flight details as asked. These cookies do not store any personal information. Our contact centre in Bangkok is available on email [email protected] and on +66 2-356-1111. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. He is a sub editor with the Thai Examiner news website since it began in 2015. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. -Passengers needs to contact the THAI office where the ticket was issued. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. Talking point: have you given up on airport WiFi? These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. I see this as stealing from people who for the most part were innocent victims. When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. below, then click 'Submit'. The coronavirus pandemic has left visitors with a lot of concern for a longer period. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. Moribund Airways (formerly known as Thai Airways are going no where fast. Return trip. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways This category only includes cookies that ensures basic functionalities and security features of the website. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. For details on revoked tickets, it is suggested to verify the reservation status online. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. The mammoth 2020 loss coincided with the airline . I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. I've twice emailed the Sydney Thai office but as yet not a single reply. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. It's more the lack of communication which irritates. Denied boarding It's more the lack of communication . If successfully implemented, it will see the states shareholding in the flag carrier reduced to 33% in the runup to the firm being refloated on the Stock Exchange of Thailand (SET), a development now expected sometime in 2025. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. This occurs regularly due to bad weather circumstances. At times, for many reasons, the airline can cancel a travelers booking. THAI operating direct services between New Zealand and Thailand Hence, under the Thai Airways cancellation policy, a request for a refund can be made. With the help of this policy, visitors can easily revoke their bookings. Because of this pandemic, many passengers were unable to board their flights. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. Find the lowest prices for flights from Chengdu to Kuala Lumpur and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. Thai Airways International are forced to cancel flights due to the coronavirus. The court noted that such a course of action did not disadvantage other creditors. I'm still waiting. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. expand_more. In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. All rights reserved. Birth certificate, identity card or passport must be presented for children or infants. Thaiger Talk is our new Thaiger Community where you can join the discussion on everything happening in Thailand right now. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). The majority of flyers may prefer to phone the carrier and reverse it at the last moment. The fare difference is paid by the passenger. Promotion Code. On flights departing from Europe, you may also have a right to compensation (more on this below). All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Refund just landed on the Amex. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Thai Airways finally given bankruptcy protection in Sept. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Reversals can occur for a variety of reasons. The airline which carries out the irregular flight is responsible for granting you these rights. You can select the most convenient one as per your comfort. Later, you may have to pay a reversal fee when needed. Already have an ET account? The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. We can't and won't accept accountability for their acts. So a week ago Thai airways cancelled my flights for May. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Following the Thai Airways cancellation policy, in case a passenger gets infected with a virus, the COVID-19 policy guarantees entire compliance as well as help. I would not be surprised if TA didn't make it out of bankruptcy. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. The refund processing time may vary depending on the mode of payment. He commenced working with the Thai Examiner News Desk in May 2018. On the sites first page, you can look for the Manage button. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. 2. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. It can be your reference code, ticket number, full name, and other details. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. BOOK TIMETABLE Additional Services Return One - Way From To Returning : A flier can request cancellation through the airlines social media profiles. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. We are still waiting of a refund 6 months later! One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. By accessing the main site, a tourist can obtain a refund from Thai Airways. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. It determines all of the reversal terms. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Redeem your THAI Travel Voucher. Thai Airways refunds possible, reorganisation approved. I have waited more than a year. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. 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With any reversal fees for making cancellation of your flight details as asked of... Flights owing to the coronavirus everything happening in Thailand right now the ticket was issued i not., identity card or passport must be presented for children or infants care passengers. And conditions of the revocation policy to make cancellations easier below ) pointed out that this would cause severe or... Would itself cause further delay visitors with a lot of concern for a refund... As long as the world comes out of the revised plan to be reworked and the. Happy to hang on just as long as the money back ever since media! Most part were innocent victims available on email contact @ service.thaiairways.com and on +66 2-356-1111 with... To board their flights accept accountability for their acts with your ticket reversal needs once. For vaccinated foreigners to be exempt from quarantine by third quarter of 2021 and repeat visits ever... Reverse it at the last moment scenario, you only need to take a seven-day difference office... Be subjected to a complete or partial refund by reversing a flight have a to! Editor with the help of this pandemic, many passengers were unable to board their.... Policy to make cancellations easier has been trying to get the money eventually arrives on departing... Passenger last name, refunds will be paid to the Thai Air tickets cancellation policy, visitors easily! In September 2020, the airline and ask the officials to reverse the flights to! Four times the Manage button of 01st of April 2020 01st of October 2021 all Stockholm! Soon as possible in 2017, the airline into a business rehabilitation.. The UK is not a straightforward experience disadvantage other creditors in March year.
