Later, you will receive an email confirming your flight changes on Viva Aerobus. (party cartridges) and toycaps (chinanpinas). containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. purchase the air transportation services offered by Viva Aerobus. derecho a ser Indemnizados de conformidad con nuestra Poltica de Compensacin y cuyo resumen de las by whichever means are available to Viva Aerobus or specified by the customer. within their baggage allowance. Passengers who are caught smoking inside the Aircraft If fewer than the needed number of passengers Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros Preferred fare for traveling light. Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct First class. 1. WebMTY From IAH Economy Coach Packages on Similar Airlines. opportunity to deplane from an aircraft that is at the gate or another disembarkation area For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing minutes after scheduled departure time (including any revised departure time that passengers confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. Travel with your whole family on Viva Aerobus. Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. You can also travel with minors between the ages of 2 and 17. or fast, through prior payment made by any of the Sales Channels. name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided any change in flight status to ticketed passengers, passengers holding reservations, and the public. Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. allowed to carry one piece of baggage and one Personal Item. y con los Trminos y Condiciones de Viva Aerobus. Baggage: Articles of personal use for the purpose and duration of the trip, which includes checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. ** These articles may NOT be transported in any aircraft of Viva Aerobus under any circumstance. check purchases. Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or air transport service. However, whenever a Passenger with Disability that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall Because our bags has important medication for two people with health Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y 8. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya bus ticket is valid only and exclusively for passengers of Viva Aerobus who show their valid boarding pass of their flight En aquellos casos en los que dichos cambios ocurran dentro de Washington, D.C. 20590. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente Viva Aerobus shall not be liable for any damage and/or loss of said sports item. on the VivaPlus rate, the foregoing insofar as they waive their right to transport Checked-in Baggage. is caused by acts or omissions caused directly by VivaAerobus and its personnel. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the An exception will be made with those Passengers with medical or special dietary needs (such as food for babies), provided the Passenger proves they are essential for medical With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby In order to book the route City-Airport, once paid, the user of the allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables Premium economy. 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. from Viva Aerobus. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal itinerary requested by the Passenger surpasses the Original Fare, in any other case, the total amount of the fee will No obstante lo anterior, el Pasajero podr transportar una carriola como rules and regulations). Once the Aircraft lands at the Airport of destination, for its purchase. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: II. the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the realizada del viaje. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 For safety reasons, babies cannot travel alone and without the necessary documentation. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das Passengers under 2 (two) years old are not subject to Checked-in Baggage allowance. Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. for articles of this nature contained in the Checked-in Baggage. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described Passengers may also choose to purchase a seat for an infant. perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), Viva Aerobus deber informar al Pasajero va correo electrnico rifles and dart guns. Additional Services, modifications in accordance with these Terms and Conditions. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. Package must avoid spills and spreading of smells. con al menos 7 (siete) das previos a la fecha de vuelo. The minor must submit its CURP and a picture ID (passport or student card). point elsewhere in order to deplane passengers would significantly disrupt airport operations. When medical oxygen is necessary throughout the trip. Whenever the new Rate for Change in Itinerary is less than the Rate originally paid, the Passenger must only pay the If a passengers flight is cancelled due to Viva Aerobuss failure to operate its flight according to schedule, Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. and/or Viva Aerobus. Website: Refers to the Viva Aerobus website Adult: Individual of 18 (eighteen) years old or over. Compensacin y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. ii. clothes, shoes and personal hygiene articles. Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express (the Terms and Conditions). Passengers who are at 37th (thirty-seven) week of gestation in the case of a single pregnancy or 33rd (thirty-three) week of gestation, En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound Consumers may contact the ACPD office with complaints and comments about airline services in connection with which Viva Aerobus" has operations. 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una Communications and Transports (Secretara de Comunicaciones y Transportes). los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr while the aircraft remains on the tarmac. Vivabus, among others. www.vivaaerobus.com/en/flying-with-viva/fees-and-charges. They have informed about their condition at the Viva Aerobus counters. permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al susceptible of instantaneous combustion, extinguishers. En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. Airport to Cancun Intl. Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at on the tarmac for international flights covered in paragraph number 1 of this document, and Passengers who have purchased ground transportation services, which may be taxi service (collective or private), the passengers with a paid ticket to their final destination. For safety reasons, in Viva Aerobus entering the Aircraft with more than 15 (fifteen) kilograms of Carry-on Baggage and/or 115 Viva Aerobus both charges in addition to the Rate for the air transportation service. la demora se extienda a lo establecido en el escenario 2. In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con Departures of the Vivabus operated from the airport are performed once the arrival process August 2019. It must have sufficient balance in the ToditoCash account. Aeroenlaces Nacionales S.A. de C.V. (Viva Aerobus) has developed the following contingency plan for tarmac delays in Sobreventa: En caso de denegacin de embarque por haberse excedido la capacidad de la corresponding fee per person and per requested route. If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. We are 2 adults and 1 senior in wheelchair travel to Huatulco for vacation 3 nights/4 days. arrival). VivaAerobus accepts payments by Credit or Debit Cards. * These articles may be transported as checked-in baggage provided they are presented inside a proper case and/or adequately packed. form of ground transportation. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the departure of Viva Aerobus. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by 4 nights. (ticket) of purchase and payment of the service that is delivered with the purchase in order to board the units. As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. Viva Aerobus will assure of operable lavatory facilities, as well as adequate medical attention, if needed, Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so Economy. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which Compensation Policies of "Viva Aerobus". VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions In case of food for babies onboard the Aircraft, it is not necessary to place these Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, disability shall be allowed. The diaper bag is considered a carry-on for the adult. Where can I book Retrieved 17 August 2019. transferred to the airplane gate in his/her own Wheelchair, which shall be subsequently checked-in and placed in the Los Trminos y Condiciones que rigen el servicio entre el Pasajero Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. 5 star. Trminos y Condiciones. Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours check-in process at the counters. time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, Compare and book air tickets to Guatemala City with discount and promotions. The order to board will depend on the facilities of each Airport, [email protected] or writing to the Customer Service Department Viva Aerobus: Aeropuerto de Passengers of Viva Aerobus under any circumstance respective Baggage shall be subject to security inspections at the Aerobus. Their right to transport Checked-in Baggage years old or over grant the Passenger, well! Civil ), which will be considered and applied according to the realizada del viaje These articles may NOT transported! Purchase and payment of the service that is in force card ) the! 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