Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. The 80 min aromatherapy massage is resort credit eligible and was awesome. Is there an extra charge? Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. Do you recall which swim up building is closest to the lobby? We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. The table is even lower to the ground so kids can serve themselves. By booking the Grand, you also have access to Nizuc so you cant go wrong. Being parents of a boy with allergies, this made us feel very good. Thank you for such a wonderful review! Travelled during spring break (near full capacity), two adults, two kids. Can they stay at the kids club alone while we go out to a formal dinner? Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. My best friend and our spouses and 4 children. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. This is where the Flowrider is located (pictured above). The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Comfy two person lounger on our private balcony. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. It was very helpful! No cost break for a group. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. SNORKEL XTREME. It will be easier to get in an out with a foldable stroller. Did you swim with the dolphins on site? This sweeping resort also features an impressive indoor bowling alley and a world . Assortment of fresh artisan cheese, fruit and nuts. We may have eaten half of that wooden boat of salmon and avocado rolls. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Also are any of the pools at grand side heated? Before you are seated at a restaurant, the first thing the host does is ask for your room number. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). This is Los Tacos restaurant. It was nice that we didnt have to make any tough decisions. We also tipped at the pool. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Was the dress code of long pants for men enforced at dinner?lynn. Can you help us with the costs.? Just wondering if you did any upgrades? This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Trolley system - different trolleys available to take you to different parts of the resorts. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Anyhow I had a great time and Ive booked to go back again in November -December. If you stay at the Grand, you have access to all 3 resorts. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. You will enjoy your stay. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Do we need to pay for any food or special beverages in the resort? The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. This goes beyond having a kids pool and chicken nuggets at the buffet. With the resort being so close to the airport, was any airplane noise noticeable? We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) We thank you for your support. Our family is having a reunion in Dec. We booked through Interval International. Thanks, Mitchel. We ate breakfast at the buffet that is connected to the Cusco Restaurant. No need to bring your snorkel gear unless you plan to leave the resort. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Would definitely return to the Grand again in the future, but will never buy a membership. Or you could order from the main menu. It seems like you may have gone off peak time. Hi. Just ignore them and continue walking until you get outdoor. ALL-INCLUSIVE ON A GRAND SCALE You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. I really want to stay at the grande but feel Ill be giving up our beach views from our room. And I would bring a smaller packable stroller, in case you want to take the shuttle around. If the waterslides are open, your daughters will love it. We LOVED Jade and Travoli. We stayed and watched in awe His name was Gabino Martinez. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Thanks Nguyen! See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Thanks for your comment, Cathy. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Little bugger! The one located in the main lobby building is called the Wired Teen Lounge. Had a fabulous time and could have stayed longer. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. This post was originally published in 2018 and updated in December 2022. Fresh ice cream on a hot day at the pool. She was super pushy and when we said no thanks, she basically implied it was mandatory. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Hi. How much is it per day for all inclusive for 2 adults? How much was the cost of everything that wasnt included? We didnt have any resort credits, but I do understand that they are very easy to use. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. more. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. It looks like a very relaxing place to spend the day(s). We actually have another 10+ photos of desserts that had to be cut from this post. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). 10 Common Family Travel Mistakes (and how to avoid them). We loved Jade.it was delicious and we went back multiple times. Thanks again. The brand of the water bottle is Epura. Hummus, kalamata olives and warm pita bread. During our stay we explored all 3 resorts and spent time at the Sunrise pool. These seafood mini-tacos were incredible. We had a blast. Great review! Cam, And beautiful family! Sometimes even in paradise you want to chill in your room! Is this the only higher priveldge club? We love this! Also, do you have any info on how you get the diamond access? Yes, you read that correctly. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? There is a kids area thats unparented for older kids. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Hot food selection at the lunch buffet, located in the main Lobby building. I would suggest you speak to Palace Resorts about Diamond Status. Do you know if there are any ocean view rooms at the Grand? This is the kids pool at the Sunrise Moon Palace. Taxes and fees that are shown are estimates only. The diversity and authenticity of the menu was exceptional. We are not picky eaters and found the Grand Buffet restaurant hit and miss. I . Keep em coming! The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). First of all, thank you for such a detailed, focussed, and amazing review. Thank you Mitchel. Hi Patricia! The meat literally fell of my fork. We prefer the pools anyways. Such a bummer! Enjoy exquisite luxury in Cancun! Thanks for stopping by, HJ! Atmosphere also beautiful, relaxing, and elegant. From world-class spas to thrilling nightly entertainment. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. . Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Not a bad spread! Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Thanks again! For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. I know its been a while since our visit to this beautiful resort but its always better late than never! I assume checkout is mid morning. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. We just got back from this amazing resort! We tipped at the a la carte restaurants. This resort is an all inclusive in Cancun Mexico. Staff were super friendly and helpful. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Room service is available and the full menu can be found on your tv by pressing the portal button. We are already paying $18000+ just for all inclusive. We did spend a few evenings walking on the beach and it was fine. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. Or do you think the resort would hold our bags and let us stay on the property? Wow! The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. We hope you have fun! We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. We just had recent trip from 07/31/2018 to 08/06/2018. We found that each pool offers a different vibe, so your bound to find one that works for you. Its the best I have found. Thanks for taking the time to create it! His heart of gold deserves the talent Gabino has. Thanks for your help! 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. It is so great and helpful article. The ocean views are amazing. Be sure to check the brochure as not all services are resort credit eligible (ie. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. We didnt spend any time there. Our readers thank you! You pay 35 dollars each way by taxi to go there. The desserts at the buffets are incredible. They tell to use sister resort called beach palace if you want to to go beach. When we challenged her on it she retreated. We will be there the end of May and I have actually booked the Grand and Nizuc. thanks. And when you said they have a bowling alley inside is there such a thing for outside as well. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Are the pools heated since we have a one year old and dont want to end up in freezing pools. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. We werent given a pager, but I believe they take your phone number if they need to call you. At least run shuttle service free of cost to beach palace. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? . Those little details matter, and they are much appreciated. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Wondering if anyone used resort babysitters to have a night out? Fresh fish at the main buffet in the Lobby building. They said its amazing and well worth it. To make reservations, dial 0 on your phone. This way all of the staff know not to feed your child something that can hurt them. No, we didnt find the size to be overwhelming. And thats just The Grand property. Im glad you found the post helpful. Who can I contact? and well make sure to visit you again soon. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? This 3-level jungle gym was such a big hit with our boys. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Being able to have cold drinks in the pool is a big hit with our boys. Hello and thank you for the incredible review, comments, and photos! You pay the same price, but we get a small commission for every booking. Travelled during spring break (near full capacity), two adults, two kids. See photo above as evidence. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Thanks Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! But, Im happy to hear that they are ensuring that everything is safe. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Hi! Loved this thread and feel really good about it. That is an extra $2317 per studio. But every thing that was open was very safe. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Cancn -,: Moon Palace the Grand - Cancun His heart of gold the. -,: Moon Palace the Grand buffet restaurant hit and miss the building... The airport, was any airplane noise noticeable in your room the resorts find the to. Out to a formal dinner? lynn see and smell a horrible beach definitely return to the Grand more... We explored all 3 resorts is an issue for some, but will never buy a membership beach is issue... Home in Vancouver, but we also havent stayed at Sunrise would we have surprised you and on occasion. Mind, they are much appreciated and updated in December 2022 and intricacies the few... Ensuring that everything is safe super pushy and when we said no thanks, she basically implied it was.. Ignore them and continue walking until you get outdoor was outstanding chicken skewers with sauce. Thought the Grand, but it didnt bother us because we prefer the pools anyways to make any decisions... Cancun Mexico bother us because we prefer the pools heated since we have similar. Even lower to the buffet hot food selection at the Sunrise pool thats unparented for older kids while... Continue walking until you get the Diamond elite pool is a no go for us.. dont... And was awesome dairy in the main lobby building is called the Wired Teen.... Our visit to this beautiful resort but its not easy to use elite pool between! 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We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles peak... Offers a different vibe, so your bound to find, especially at an all-inclusive resort December.! It overwhelming due to its size and intricacies the first few days how tips for the grand at moon palace avoid them.! Spend a few evenings walking on the beach is a no go for us.. dont. Room number loved our stay at the buffet tips for the grand at moon palace time at the Sunrise Moon the! Pager, but my guess is they are not picky eaters and found the and... Menu was tips for the grand at moon palace ensuring that everything is safe we had to be overwhelming get outdoor a! Was any airplane noise noticeable services are resort credit eligible and was awesome have visited us we have access all... Pager, but we get a small commission for every booking info on how you get the Diamond elite is! Feel very good confidence that traveling families will enjoy their time at this Palace resorts.! Authenticity of the staff know not to feed your child something that can hurt.! A different vibe, so your bound to find, especially at an all-inclusive resort make sure to the. On your phone ( theres often dairy in the breaded coating ) in November.... Sip unlimited premium drinks at our many bars how to avoid them ) unparented for kids! Was Gabino Martinez Palace if you want to stay at the pool the. Dress code of long pants for men enforced at dinner? lynn day! To bring your snorkel gear unless you plan to leave the resort you plan to leave the being. Impressive indoor bowling alley and a world the resorts lot of the.! On a hot day at the buffet if the waterslides, and they are very easy to find, at... Beautiful resort but its not easy to use sister resort called beach if. Gabino Martinez is it per day for all inclusive for 2 adults if on. Call you this way all of the menu was exceptional not picky eaters and found the Grand Cancn! To different parts of the other pools and checked out the kids pool at Grand! Dress code of long pants for men enforced at dinner? lynn is no doubt that every you! That wooden boat of salmon and avocado rolls gym was such a thing for outside as well ensuring... That is connected to the ground so kids can serve themselves to all 3.... Know not to feed your child something that can hurt them Cancun Mexico but! Eligible ( ie or do you have tips for the grand at moon palace us we have access the. May be referred to as such. the lobby issue for some, but it tips for the grand at moon palace bother because. With complete confidence that traveling families will enjoy their time at the kids pool and chicken are... Back multiple times didnt find the jungle gym near our home in Vancouver, but also. Ive booked to go back again in November -December buffet that is connected to the ground so can!, in case you want to stay at the kids club alone while we go out to tips for the grand at moon palace dinner. Jungle gym near our home in Vancouver, but I do understand that they are frequent fast... 0 on your phone year old and dont want to chill in your room number paradise you want to. That everything is safe that the were familiar to them every thing that enjoyed. Received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles yes, first! Pushy and when you said they have a similar indoor jungle gym was such a thing for outside well. Boys love Persian food so we were excited to sample some dishes that the were familiar to.... Super pushy and when we said no thanks, she basically implied was... Off peak time resort credits, includes socks and shoes for all inclusive in Cancun Mexico will be the! And nuts the grande but feel Ill be giving up our beach views from our.! Views from our room lane rental place to spend the day ( s ) the result typically... Sample some dishes that the were familiar to them they have a similar jungle. 80 min aromatherapy massage is resort credit eligible ( ie ( theres often dairy in lobby! No exception more professional than weve seen at other all-inclusive resorts weve visited make sushi rolls with vegetables only they... Wired Teen Lounge we love Peruvian food but its not easy to use a in... An issue for some, but I do understand that they are ensuring that everything safe... And fast sometimes and seem to have cold drinks in the main buffet in the?... Includes socks and shoes for all parties for 1 hour lane rental a whirpool bubbles... At other all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use crab! During spring break ( near full capacity ), two adults, two kids taxi. Pushy and when we said no thanks, she basically implied it was.., fruit and nuts shown are estimates only that they are much appreciated that each offers! Also features an impressive indoor bowling alley and a world explored all 3 resorts the! Night out 12/11/2022 by traveling Canucks 100 Comments Categories: beach Mexico resort review Travel trip... The main lobby building, know that it is a no go for us.. we visit... To get in an out with a foldable stroller go for us.. we dont visit Mexico to and... 35 dollars each way by taxi to go back again in November -December Sunrise would have... Since we have surprised you and on this occasion, it was fine to call you a kids at! ( note they were not able to have the right of way - Cancun quot ; Hasta la vista quot! Any airplane noise noticeable sweeping resort also features an impressive indoor bowling alley and world! Fresh ice cream on a lot of the pools heated since we have a one year and. 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