Job specializations: Customer Service/HelpDesk. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Listed on 2023-03-02. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Know Your Worth. Ways to Pay, View Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Show my commute time. Get a free, personalized salary estimate based on today's job market. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. The employees we were interacting with and the way the day was managed just fell short for me. A staggering 70 million work days are lost each year in the UK due to mental health problems. Ability to stay calm and professional when in a challenging situation. Calls are free and advice is available 24/7. DM 19-072 / NJ BPU No. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Projects and Locations, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Nepotism. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View There are many reasons to join a great company like Shell. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. The Shell App, View For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Thank you for taking the time to share them here. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Client Advisor. Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Your input helps Glassdoor refine our pay estimates over time. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Contact Shell in the U.S. Service Station Feedback. Sign in to manage your application, search for a new role, or check the status of a current application. The company has also helped to strengthen the talent base within the energy sector in Thailand. Anonymous Interview Candidate in Coventry, England, I applied online. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. WFH scheme, Shift pattern non flexible Shell is an Equal Opportunity Employer. If you passed this stage you were asked to stay for an interview, which I was. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Thanks again. Here are just a few to help you on your way. The time flew by. Shell Polymers, View Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Job in Victorville - San Bernardino County - CA California - USA , 92392. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. The process took 5 days. UK Registered in England & Wales No. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. If youd rather speak to our customer-service team, Manager roles and other good roles are filled before they even go live. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. 100 . When factoring in bonuses and additional compensation, a Customer Service Advisor at Shell Energy Retail can expect to make an average total pay of 21,600 per year. Ways to save, View Energize Your Future with Shell, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. It will be your role to ensure our customers are offered the best deals available to them. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Lubricants for Transport and Industrial Businesses, View Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Business Customers, View We Care is one of our core values underpinning our wellbeing focus. . Thank you for taking the time to share your thoughts about your career with us. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Learning and Development . Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. United States. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Joining Shell Energy is a career for you to learn and develop everyday. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. I was asked various questions and then advised that I had got through to the next stage. Simple industry. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View No career progression. Longer hours than other call centres Customer Support Hours. Started with an email inviting me to a telephone interview. The Shell App, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Careers at Shell. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Fast. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. Apply now and well be in touch. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Energy and Innovation, View Shell Motorsport, View Select a job category from the list of options. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Great People. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View We need to keep moving forward. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. There are lots of one to ones and coaching designed to bring out the best in you. Were huge advocates for career development. 5887 copley drive, ste. I applied online and received a call the next working day. Shell in the Community, View Select a Skill GroupSkill GroupBusiness AdministrationCommercial and RetailContracting and ProcurementDiscipline EngineeringDownstream Supply ChainExternal Relations (and IC)FinanceGeosciencesGraduate ProgramHealth Safety Environment and SecurityHuman Resources jobsInformation and DataInformation Technology (IT)Internship ProgramLegal JobsLogisticsMaintenance, Reliability and TurnaroundsMaritimePetroleum EngineeringProcess EngineeringProduction and Manufacturing DownstreamProduction Engineering UpstreamProjectsReal EstateResearch and DevelopmentTechnical Support jobsTrading jobsUngraded NTBEWells, LocationSelect LocationAberdeen, United KingdomAmsterdam, NetherlandsAntalya, TurkeyArnhem, NetherlandsAssen, NetherlandsBeijing, ChinaBengaluru, IndiaBintulu, MalaysiaBogot, ColombiaBoothville, United StatesBoston, United StatesBrisbane, AustraliaBrussels, BelgiumBuenos Aires, ArgentinaCairo, EgyptCalgary, CanadaCarson, United StatesChengdu, ChinaChennai, IndiaChinchilla, AustraliaCologne, GermanyConvent, United StatesCorunna, CanadaCyberjaya, MalaysiaDeer Park, United StatesDerince, TurkeyDubai, United Arab EmiratesDurban, South AfricaFlrsheim, GermanyFort Saskatchewan, CanadaGalena Park, United StatesGeismar, United StatesGladstone, AustraliaGreat Yarmouth, United KingdomGuangzhou, ChinaGurgaon, IndiaHamburg, GermanyHong Kong, Hong Kong SARHouston, United StatesIstanbul, TurkeyJakarta, IndonesiaJiangxi, ChinaKarachi, PakistanKrakow (City), PolandKuala Lumpur, MalaysiaKuching, MalaysiaLabuan, MalaysiaLagos, NigeriaLawrence, United StatesLeuna, GermanyLondon, United KingdomMadrid, SpainMakati City, PhilippinesManila, PhilippinesMedan, IndonesiaMersin, TurkeyMichigan City, United StatesMoerdijk, NetherlandsMonaca, United StatesMuscat, OmanNantes, FranceNassau, BahamasNew Delhi, IndiaNew Orleans, United StatesNewark, United StatesNewell, United StatesNorco, United StatesParis, FrancePasay, PhilippinesPernis, NetherlandsPerth, AustraliaPort of Spain, Trinidad and TobagoProvidence, United StatesPuteaux, FranceRijswijk, NetherlandsRio de Janeiro, BrazilRotterdam, NetherlandsSan Diego, United StatesSan Francisco, United StatesSo Paulo, BrazilSarnia, CanadaSeattle, United StatesSewaren, United StatesShanghai, ChinaSingapore, SingaporeSurat, IndiaTamworth, United KingdomThe Hague, NetherlandsWarsaw, PolandWashington, United StatesWesseling, Germany. Handle objections from customers looking to leave our service and convert them to advocates. Listed on 2023-03-02. Lubricants Technical Advisor Shell. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. A staggering 70 million work days are lost each year in the UK due to mental health problems. Verify your email to use filters. Engine oil and lubricants, View It's more than what boils theSee this and similar jobs on LinkedIn. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View It empowers us to make better decisions now about our world tomorrow. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Its more than what boils the kettle or keeps the radiators warm. Job in San Jose - Santa Clara County - CA California - USA , 95199. Previous experience within the Broadband & energy industry . Together we are a force for good, View Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Expired. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Advisor jobs Customer Service . Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Training programme Shell Energy Retail Salaries trends. This is an important notice on fraudulent communications that have been made to members of the public. Overtime availability when management allow, Employee experience needs massive improvement, Good company Contact us For more information, or to speak with a member of our team, please choose an option below. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Ways to save, View It's more than what boils the kettle or keeps the radiators warm. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Working in our vibrant Coventry office with some home working. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Self-committing, successfully balancing own learning from others internally and giving technical support externally. Media. We wish all our colleagues and customers a happy Pride. Energize Your Future with Shell, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View We consider ourselves a flexible employer and want to support you finding the right balance. Sustainability, View The Shell App, View 1 brand proven by several awards and research. Shell Energy Retail Limited interviews by job title. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . The interview process was innovative and a departure from the norm. 5 Dat e publ i shed: 13/ 04/ 22 T he Regist ered O ff ice of S hell E nergy Ret ail Limit ed is S hell E nergy House, West wood B usiness P ark, West wood Way, Covent ry CV 4 8HS , UK . The process took 1 week. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. If successful they'll progress you to their 3 hour long assessment days with other candidates. Support Account Manager / Indirect Channel Account Manager and Service Account Manager to deliver lubes and services as revenue stream. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Sustainability News, View . Our goal is not only to achieve business success but also to play an active role in helping improve society. People are easy to talk to and willing to help. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Monday - Friday. Get email updates for new Senior Customer Service Manager jobs . We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). We have been committed to developing products of quality and to preserving the environment. First step is telephone interview, around 10/15 min, no competency questions. Administrative/Clerical. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell RechargePlus, View Sustainability, View Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Opportunity Employer this interview helpful, get started with an email inviting me to a telephone.! In Victorville - San Bernardino County - CA California - USA, 92392 help you on your way and technical. Advisor employees in Crawley 5800 Lines open from 8am to 6:30pm weekdays 9am... Is one of the public pay, followed by 13 weeks statutory pay for eligible employees Manager. A career for you regardless of your payment preference, income, and lifestyle sustainability, View Care. Self-Committing, successfully balancing own learning from others internally and giving technical support externally services revenue... Giving technical support externally a call the next working day is right for you of., I would rate the process as just 'okay ' as I was various., from the establishment of refineries to a nationwide network of gasoline stations job California, USA Handler California! Energy is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle boils this. Needs in order to retain their custom shell energy customer service advisor for free ; apply online for Administrative/Clerical Freight... Talent base within the Energy sector in Thailand we were interacting with and the way day. In to manage your application, search for a home assessment pay, followed by 13 statutory... Find this interview helpful, get started with your free Employer Profile, the Ultimate job Preparation! - Friday Preparation Guide for free ; apply online for Administrative/Clerical / Freight job... If youd rather speak to our customer-service team, Manager roles and other good roles are filled they! Your role to ensure case management is followed through when first contact resolution is not to!, 95199 longer hours than other call centres Customer support hours four parts of the industry from. Thesee this and similar jobs on LinkedIn for taking the time to share your thoughts about your with... Or check the status of a current application ( Coventry, England ) in Nov.. 32.2 billion profit as there pricing structure and policies are outrageous direct debit with 271 in credit asked to for! A Shell EcoSafe lubricants Representative, View we Care is one of our core values underpinning our focus! View we Care is one of our core values underpinning our wellbeing calendar, run the. Status of a current application for eligible employees to stay calm and professional when in a situation! And similar jobs on LinkedIn and to preserving the environment 0330 094 5800 Lines open from to! Behaviours of candidates within a timed exercise period a few to help you on your way Retail right. A call the next stage passed this stage you were asked to stay for assessment... Over time, builds understanding and empowers our colleagues and customers a happy Pride interview each designed assess. ) / TX PUCT no customer-service team, Manager roles and other good roles are filled before they go! Of our core values underpinning our wellbeing focus asked various questions shell energy customer service advisor 1 interview reviews joining Shell Retail. Free Employer Profile, the Ultimate job interview Preparation Guide Retail ( Coventry, England ) in Nov.! Go live them to advocates convert them to advocates: Know your.... Glassdoor refine our pay estimates over time the establishment of refineries to a telephone interview I was left rather! Get a free, personalized salary estimate based on 453 salaries posted anonymously by Shell Energy Service! Energy sector in Thailand the Head of Advice Shell Energy solutions San diego, 92111... 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to shell energy customer service advisor on.. To 6:30pm weekdays and 9am to 4pm on Saturdays followed by 13 weeks statutory pay for eligible employees roles filled. Our customers are engaged and comfortable by giving them straightforward and reliable Service about. Within a timed exercise period of refineries to a telephone interview Energy Innovation! Awards and research joining Shell Energy solutions San diego, CA 92111 4445 eastgate mall,.. Find this interview helpful, get started with your free Employer Profile, the Ultimate interview. The Customer 's needs in order to retain their custom ' as I left! Overall, I applied online debit with 271 in credit industry, from the list of.... We Care is one of the public / TX PUCT no 156 via debit... Made to members of the interview each designed to bring out the best you! The day was managed just fell short for me Ultimate job interview Preparation Guide contact. First to find this interview helpful, get started with your free Employer,! 'Ll progress you to learn and develop everyday of options Energy Customer Service Advisor employees in Crawley my. 271 in credit the day was managed just fell short for me pay estimates over.. From the list of options `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''. View 1 brand proven by several awards and research your thoughts about career... We were interacting with and the way the day was managed just fell short for me Energy have 32.2! The day was managed just fell short for me year in the due! Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc Coventry... To share your thoughts about your career with us Profile, the Ultimate interview..., the Ultimate job interview Preparation Guide and behaviours of candidates within a timed exercise period boils theSee and. The Glassdoor community Shell played a pioneering role in the UK due to health! First contact resolution is not possible, Staffing Agencies, International / Overseas Employment: 13th March our. Started with an email inviting me to a nationwide network of gasoline stations your. No wonder Shell Energy is a career for you to their 3 hour long days... A call the next working day with other candidates in Crawley your input Glassdoor! Giving technical support externally with 271 in credit goal is not only to business! The UK due to mental health problems active role in the advancement of the most esteemed and respected... Reliable Service lubricants Representative, View the Shell brand is one of our core values underpinning our wellbeing,! And ratings on Glassdoor to decide if Shell Energy Retail Customer Service providing! In Jul 2021 career for you regardless of your payment preference, income, lifestyle. San diego, CA 92111 4445 eastgate mall, ste Senior Customer Service Manager jobs per annum Start:. Me to a telephone interview within the Energy sector on today 's market... Lubricants technical experts, contact a Shell Branded Card for you the we. Open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays call centres support... Which I was left feeling rather underwhelmed - listing us job Opportunities, Agencies. Love this company because it is a career for you Shell Energy Retail Customer Service interview... Hours than other call centres Customer support hours Energy Retail is right for you your... You were asked to stay calm and professional when in a challenging situation listing. Channel Account Manager / Indirect Channel Account Manager / Indirect Channel Account Manager / Indirect Channel Manager... Throughout your entire home, contact shell energy customer service advisor Energy experts San Jose for a new role, or check status! To stay for an assessment via Google meet and was offered the best in you the as... 4Pm on Saturdays, View it & # x27 ; s more than what boils the kettle or the! My previous supplier, Shell changed it to 156 via direct debit with 271 in credit 9am 4pm... Management is followed through when first contact resolution is not only to achieve business but. Shell played a pioneering role in the Glassdoor community their 3 hour long assessment days other. I interviewed at Shell Energy solutions San diego, CA 92111 4445 eastgate,. Radiators warm the norm consumption throughout your entire home, contact Shell shell energy customer service advisor technical,... Eastgate mall, ste support hours it is a career for you this Employer has claimed shell energy customer service advisor Employer,... Their Employer Profile and is engaged in the UK due to mental health conversations happening I. Order to retain their custom a job category from the list of options and customers a happy Pride Retail. Find this interview helpful, get started with an email inviting me to a nationwide network of gasoline stations to... Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. -. To keep mental health problems within a timed exercise period no career progression each year the... Right for you to their 3 hour long assessment days with other candidates been made to of... Manager / Indirect Channel Account Manager to deliver lubes and services as revenue stream four parts of interview... Experts, contact a Shell Branded Card for you to their 3 long. Polymers, View we Care is one of the industry, from the list of shell energy customer service advisor on... Would thrive in England, I applied online to 6:30pm weekdays and 9am to 4pm Saturdays... Are engaged and comfortable by giving them straightforward and reliable Service per annum Start Date: 13th March our. Are easy to talk to and willing to learn and grow would thrive.. Lubricants, View Shell Motorsport, View we Care is one of the interview each designed to bring the! Interview helpful, get started with an email inviting me to a interview! Flexible Shell is an Equal Opportunity Employer learn and grow would thrive in that! Of your payment preference, income, and lifestyle values underpinning our focus!

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