Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. How can I appeal a decision about my benefits? WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Prepare adequately with our free PIP assessment tips guide. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. What benefits are available for mental health carers? That's why benefits like Personal Independence Payment (PIP) can make such a difference. Around six in ten claimants (59 per cent) reported no difficult topics. In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. This assessment is also not depending on your medical treatments. We and our partners use cookies to Store and/or access information on a device. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). TW9 4DU Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. If your long-term condition is getting worse, you will need more of this award. This type of response was more common for women (41 per cent) than men (31 per cent). Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Daisy2016 Forumite. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Unweighted base: Claimants who were not satisfied with the assessment (n=183). Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). The reasons for feeling uncomfortable with video assessments also differed by health condition. You are most welcome to join today! If you want to know how often you have problems with the activities, fill out the form. The final achieved number of interviews was 837. 63 replies 18.3K views. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Around one in ten (13 per cent) said they had no preference. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Preference was, however, highly associated with the outcome of the assessment. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected]. Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). Physical and mental examination: If required, and with your consent, they will conduct a brief physical and The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Do be advised that the 'DWP' call handlers are not PIP advisers. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. They need to use that actual phrase. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Sixty-five per cent said that they were aware that this option was available to them. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. You may be asked to provide medical evidence as to why you cant attend the assessment centre. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). This group are referred to as awaiting further assessment throughout the report. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. No two people are affected in the same way but let us look at some of the The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. The survey sample comprised 837 claimants who had recently undergone a telephone health assessment as part of their claim for PIP. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. In some cases, you might be able to argue that they are discriminating against you. 30 September 2020 at 8:04AM in Disability money matters. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. 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