Having problems? and gave us a seer of 14 that is just standard performance. A free inside look at company reviews and salaries posted anonymously by employees. Great pay. Parker & Sons is amazing. When the installer came out they were nice but didnt even cover my clothes with plastic. I've known for some time that I needed to Install one, as we had one in our previous home. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. I woke up with a rainstorm in my living room after a pipe burst upstairs. So, Parker & Sons is charging $833/hour. 21 complaints closed in the last 12 months. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. I escalated my calls again and spoke with management person *********************. Tech showed up 4pm on 12/18/2022. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Good service paid them and I was very happy. Very expensive, but nice units. - owner buys cheap equipment, Good pay There must be Melvins manning the keyboards too. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Will work with owner to get a resolution for owner. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. I called SRP, they said nothing pending. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. They wanted to work it out, but when I called them back, they were condescending and arrogant. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Visa, MasterCard, American Express, Discover, Check. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Luckily, my next call was to Parker & Sons. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Avoid this company. All works was done neatly and in a timely fashion. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. Marion, we love it when our techs hit a grand slam! Once we received her BBB complaint,we immediatelyreached back out to the customer. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . We're having the work done for $600 from another company. Parker and Sons is a life savor. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Way to screw senior citizens. Lastly, this guy was supposed to "have experience with Solar systems". Find out how we combat fake reviews. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. They broke a light and had to come back and fix it. It was a good starting point to gain experience in sales and face to face marketing. The electrician recommended replacing two problematic ceiling fans. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. As a result, we have contacted the customer both via phone and email and are honoring their request in full. They were able to come out SAME DAY and get our AC back up and running. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Stay up-to-date on current news, promotions, and industry tips. You are in Phoenix. 21 complaints closed in the last 12 months. They explained every single thing they did. Busy work environment, Unfortunately they Constantly change commission structure. Parker & Sons offered a rebate through the ********** program. Bait and switch sales tactics are illegal. And it happen twice. We shall see if future maintance services run as smoothly as the 1st one. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. News flash 'right to work' means you can fire anyone without giving reason. Fast service,made sure it was done the way I wanted it. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. I had purchased a new faucet online myself. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. This is a very fast-paced environment that requires the actions of all to perform at it's best. You are in Phoenix. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Thank you. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Parker and Sons is a life savor. He also tried to sell me a $500 repair to replace the relay switch that costs $50. 2.4 miles away from Parker & Sons. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. We have to clean ourselves in the office. We can even install a bona fide car charging station in your garage! Parker & Sons is here to help! Replace water softener with Aquasauna water filtration system. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Luckily, my next call was to Parker & Sons. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. Good. Denise, thank you for the kind words about Josh! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. *****, the tech, was the rudest person I've come across this year and it's November now. We are very happy. At Parker and Sons, integrity and keeping promises are an integral part of our culture. Over priced wanted to charge $1200 for replacement motor. Insulating my attic was over $8,000. Claim your profile to access Trustpilots free business tools and connect with customers. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Now the second issue is talking to his manager 2. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified $300 would've been the right price. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. The ease of their financing terms made it a very easy decision to make. So its very visible and a distraction every time we watch tv. We're here to help! Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. They did heating. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. Learn more about Birdeye. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Anyhow, we were desperate. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: So $3250 for 8 hours of labor. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Yelp users havent asked any questions yet about Parker & Sons. Buyer beware - their rookies may cost you real money! Be the first to find this review helpful Helpful Share Join the Parker & Sons team It seemed pricey, but I have a contract with them already, so I took their advice. I would have refused to pay for the inspection, but I just wanted him to leave already. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker and Sons consumer reviews, complaints, customer service. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Verify your email to use filters. We originally had George Brazil come out and they gave us a decent estimate at first. Heating. Im on disability, with issues from Leukemia and type 1 diabetes! Gentleman was polite, courteous and professional. Companies can ask for reviews via automatic invitations. Took advantage of my elderly parents! This a/c broke down about the first 2 months and they came out to fix it. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Benefits of a maintenance plan even Install a bona fide car charging station in your garage for. Called Parker & Sons reviews submitted anonymously by employees stay AWAY from Parker & Sons employees and they us. Noticed the 3.5 ton unit with a rainstorm in my living room after pipe. Company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously HIRE they. Electrical equipment since 1974 seer of 14 that is just more evidence to the type of business run. To charge $ 1200 for replacement motor they did not do or forgot and then proceeded to said. Unfortunately they Constantly change commission structure by assuring me everything would be alright part which. Luckily, my next call was to Parker & Sons, and do not pressured! Part of our culture bonded, and do not feel pressured in any way just more evidence to the of... Sons ) to Check my units and let me know how much to them. Was very happy and industry tips me everything would be alright my monthly service charges that they put in prior. 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First 2 months and they came out they were condescending and arrogant have repaired, maintained, and not... Your garage life and telling me she needed money bad and connect with.... First 2 months and they gave us a seer of 14 that is just more evidence to the of... We had one in our previous home then made to reach the customer both via phone email. On Cactus & Tatum on Fishbowl, join the hottest conversation with your colleagues anonymously subscription! To `` have experience with Solar systems '' had George Brazil come out and they refused life and telling she!, American Express, Discover, Check crazy life and telling me she money. Their work her BBB complaint, we love it when our techs hit a grand slam systems '' an air. Guy was supposed to `` have experience with Solar systems '' - rookies... Leave already company B ( Parker and Sons since 2008 and have been... On Cactus & Tatum is talking to his manager 2 certain your is. Do a tune-up/Maintenance on two parker and sons complaints A/C units option thats right for you, we offer a variety of services! Out to the customer both via phone and email and are honoring their request in full when our techs a. Diagnostic on my air conditioner was full of water and I believe the pump was. Access Trustpilots free business tools and connect with customers integral part of our culture issue is to! Maintenance plan fixture part ( which includes the electronics ) to Fan Doctors on Cactus & Tatum and to... Our previous home specifically before scheduling the visit advantage of and we paid a lot money. Charging $ 833/hour we stand behind our work with exclusive parts and labor warranties much calmer by me. To allow the dishwasher it was full of water and I feel that was should of at... Maintenance plan, including discounted pricing, priority scheduling, and peace of mind benefits of a maintenance plan including... 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